Legal notice
Legal Notice
GraveSip Coaster – Transparency, Manufacturing & Marketing Disclosure
Website: gravesipcoaster.com (replace with your actual domain if different)
Email: gravesip.support@gmail.com
Why This Page Exists
We believe every customer deserves to know exactly who they are buying from, how our products are made, and how our marketing is produced. This page exists to provide that information clearly and honestly. We want the overall impression of our brand to be accurate—not just technically correct, but genuinely transparent.
Who We Are
GraveSip Coaster is a small, independently operated e-commerce brand. We design and sell gothic-themed wooden coasters and related products through our online store.
We are not a large manufacturer. We are not a factory. We are a small team whose work focuses on product development, design, supplier management, and marketing.
How Our Products Are Developed
Every GraveSip Coaster product begins with an idea from our team. Here is how that idea becomes a product in your hands.
Concept and Design – We develop our product concepts and visual designs using platforms such as Canva and artificial intelligence tools. This includes refining the appearance, dimensions, and overall identity of each product through multiple revisions until we are satisfied with the final result.
Supplier Communication – Once a design is complete, we work closely with our manufacturing partner. We share specifications, request samples, review results, provide feedback, and refine the product until it meets our quality standards.
Sample Testing and Approval – Before any product is offered for sale, we evaluate physical samples against our design expectations. If improvements are needed, revisions are made before launch.
Manufacturing – Our products are manufactured by trusted third-party suppliers. We do not operate our own manufacturing facility or personally produce the products. Physical manufacturing is completed entirely by our production partners.
Fulfillment and Shipping – Once an order is placed, fulfillment and shipping are handled through our supplier and fulfillment partners, who deliver directly to our customers.
Our role is to create the original concept, develop the design, oversee supplier communication, review samples, maintain quality standards, and support our customers.
How Our Marketing Content Is Produced
We believe in being transparent about how our marketing content is created so customers understand exactly what they are viewing.
Content We Film Ourselves – Our team creates product showcases, lifestyle content, and demonstrations featuring our products. We do not film manufacturing facilities, production lines, woodworking shops, or packaging operations because we do not operate those facilities.
Third-Party Footage and B-Roll – Some videos and images showing workshops, production environments, craftsmanship, packaging, or manufacturing scenes are licensed or sourced from third-party creators for storytelling purposes only. The people shown are not GraveSip Coaster employees, contractors, or suppliers, and the footage does not depict our actual production process.
AI-Generated and AI-Assisted Content – We use artificial intelligence tools to create or enhance certain images and videos. These visuals are intended for creative illustration and do not represent our actual workspace, facilities, or employees.
Storytelling and Emotional Marketing – Our advertisements may include narrative storytelling, emotional hooks, or creative scenarios designed to engage viewers. These creative elements should not be interpreted as literal statements about our business operations.
Edited Content – Our content may be edited, color graded, enhanced, or composited to improve visual presentation.
When you see videos showing woodworking, manufacturing, or production environments, those scenes are intended to illustrate craftsmanship and product quality. They are not recordings of our own manufacturing facility.
The products we sell are real, and every customer receives the product they order.
Pricing and Product Accuracy
The prices displayed on our website are the full prices you pay, subject to applicable taxes and any shipping fees disclosed at checkout.
Our product images and descriptions are intended to accurately represent the item you will receive. If you believe your order does not match its description, please contact us immediately.
Orders, Cancellations, and Refunds
Cancellations – You may request a cancellation within 48 hours of placing your order. After this period, your order may already have entered production or fulfillment and may no longer be eligible for cancellation.
Refunds – Approved refunds are typically processed within 5–10 business days, depending on your financial institution or payment provider.
Order Concerns – If you have any concern regarding your order, please contact us at gravesip.support@gmail.com, and we will work to resolve the issue promptly and fairly.
Our Commitment
We created this page so every customer understands who we are, how our products are developed, and how our marketing is created.
Every factual claim we make is intended to be accurate. Whenever creative or illustrative content is used, we strive to make that clear. Every product we sell is genuine.
If you ever believe our marketing has created a misleading impression, we encourage you to contact us. We value honest communication and will respond openly.
Contact
Email: gravesip.support@gmail.com
Website: gravesipcoaster.com (replace with your live domain if different)
This disclosure is provided for transparency purposes only and does not constitute legal advice. GraveSip Coaster operates in good faith and strives to comply with applicable consumer protection and advertising laws.